Overview: Dispatcher plans routes and schedules; insuring the overall coverage required to meet the transportation scheduling demands; and evaluating, resolving and/or recommending solutions to incidents, complaints and/or accidents.
Essential Job Responsibilities:
Coordinates scheduling of vehicles and drivers for meeting overall transportation requirements.
Develops routes for determining driver and equipment requirements.
Resolves schedule problems (i.e., stop requests, updating maps, driver absenteeism, out-of-service vehicles, etc) insuring all routes are covered.
Verifies and approves driver Time Off Request.
Acts as liaison between drivers and maintenance to resolve roadside issues.
Reviews and tracks all driver logs.
Responds to inquires relating to routes, schedules, operational problems/procedures.
Compiles a variety of data for developing reports, information and mandated requirements.
May perform functions of a Motor Coach Driver in event of shortage of drivers.
Follows all company and OSHA safety guidelines and policies.
Will act as On-Call for all Dispatch needs after hours.
Other duties as required.
Education and/or Experience:
High School or GED required
2+ years of Passenger driver experience/dispatcher preferred.
Excellent English communication skills (oral and written) in order to give instructions clearly, and ability to work well with others.
Ability to solve practical problems and deal with a variety of changing situations under pressure.
Due to large number of calls, must stay organized and prioritize the order of calls.
Current Commercial Drivers License “B” with P Endorsement, or obtain within 90-days of hire.
Must have knowledge of DOT rules and regulations.
Experience in the use of Computer and associated software.
Must be able to pass Pre-Employment Drug Screen, and adhere to Miller’s Drug/Alcohol policy.