FLSA:Full-Time, Non-Exempt Hourly Schedule: 6:00 am - 3:00 pm, with 1 hour unpaid lunch (some night/weekends required for special events) Supervised by: School Bus Operations Manager
Overview of Position: School Bus Account Representatives primary focus is to help customers plan, develop travel itineraries, book trips, and/or other related details all while providing outstanding customer service.
Job Responsibilities Included But Not Limited To:
Pricing and Booking Charters, assuring that all info received timely (signed contracts are received, itineraries/deposits/final payments received, contact day of phone number on all night/weekend trips)
Answers telephone inquiries and two-way radio as needed
Maintain and build customer base
Ability to work well under pressure.
Work effectively with dispatch by communicating changes and resolutions to problems or potential problems.
Assist with driving routes/trips as needed.
Performing administrative work such as filing and computer entry.
Outside sales visits. Attend conventions or meetings as needed
Other duties as required.
Education and/or Experience:
High school diploma or GED required.
A minimum of five years sales experience preferred.
Excellent communication (interpersonal, oral and written) in order to give instructions clearly, and ability to work well with others
Due to large number of calls, must stay organized and prioritize the order of calls.
Ability to work effectively and professionally in coordination with other people.
Current Commercial Driver’s License “B” with P&S Endorsement, or obtain within 90 days of hire: May serve as back-up driver.
Good personal and conflict resolution skills.
Must be able to pass pre-employment drug test, and adhere to Miller Drug/Alcohol Policy.